Communication Policy

Official Communication Channels

We communicate through secure channels including official emails, direct mail, in-branch signage, our website, and customer service phone lines. We may also use SMS text messaging and mobile app notifications when you have opted in to receive them.

Security & Privacy

We will never ask for sensitive information — such as your password, PIN, or full Social Security number — via email or text. All electronic communications are transmitted using industry-standard security protocols to protect your personal information.

Customer Responsibilities

Please keep your contact information up to date so we can reach you with timely account updates and alerts. Report any suspicious or unauthorized communications claiming to be from Cypress Bank to our customer service team immediately.

Service Expectations

We aim to respond to all customer inquiries within one business day whenever possible. In the event of service disruptions or urgent updates, we will communicate promptly through multiple channels including our website and social media accounts.

If you have any questions about this policy, please contact us. We value your trust and strive to maintain open, honest, and secure communication at all times.