Protect Your Account

Fraud Prevention

To report or dispute fraudulent activity or report suspicious phone calls or e-mails, contact Cypress Bank at (903) 572-7585, Monday through Thursday, 9 a.m. – 5 p.m. & Friday, 9 a.m. – 5:30 p.m., or e-mail us anytime. E-mails received after normal business hours will be processed on the next business day.

We Will Never Ask for Your PIN

The security and confidentiality of your personal information is important to us. That's why Cypress Bank will never call or e-mail you to ask for sensitive information, such as account number, PIN, password or Online ID. If you receive such a request, do not respond — contact us immediately.

How to Stay Protected

Monitor Your Accounts

Regularly review your account activity through Cypress Bank Online. Early detection is one of the most effective ways to limit the damage from fraudulent transactions.

Switch to eStatements

Paper statements in the mail can be intercepted. eStatements reduce that risk by delivering your account information securely through online banking.

Report Suspicious Activity

If something looks wrong on your account or you receive a suspicious call or e-mail, contact us right away at (903) 572-7585 during business hours.

Have a Question? Your Local Bank Is Here To Help

Protecting your identity and your personal information is our top priority. We encourage you to regularly review your account activity through Cypress Bank Online, where your financial information is accessible anytime. You can also help protect your account by switching to eStatements — log in to your online banking and change your preferences on the e-documents tab, or speak with a banker by phone or in person during regular business hours to enroll.